Descriptions should not give false information, nor should they deceive - or be likely to deceive - a consumer, which then makes him act in a different way.
goods (artwork) services (tuition), digital content (videos and/or books) - plus information about consumer rights Descriptions of what is for sale must always be accurate re.Trade Descriptions Act 1968 & Consumer Protection from Unfair Trading Regulations 2008 (latter relates to the EU Unfair Commercial Practices Directive) provisions relating to goods, digital content, services and unfair terms came into force on 1 October 2015.Replaced the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982.This legislation is also fit for purpose in the context of digital goods and services as well as more traditional goods and services.Important legislation providing better and simpler protection for consumers which is easier to understand.Policy paper: Consumer Rights Act 2015 Published 14 August 2015 how services should match up to what has been agreed, and what should happen when they do not or when they are not provided with reasonable care and skill (eg giving some money back if it is not practical to bring the service into line with what was agreed) what should happen when digital content (eg online films, games, e-books) is faulty - the act now gives consumers a clear right to repair or replacement greater flexibility for public enforcers to respond to breaches of consumer law, such as seeking redress for consumers who have suffered harmĪs well as these changes there are 2 new areas of law covering: written notice for routine inspections to be given by public enforcers, such as Trading Standards what happens when a business is acting in a way which isn’t competitive what should happen when goods are faulty Consumer law changed on 1 October 2015, as the Consumer Rights Act came into force. READ the Business Companion Guides - which are also downloadable as PDF filesĮ-commerce Directive - see Ecommerce for Artistson this website HIGHLY RECOMMENDED: The Business Companion website is a model of simplicity and clarity for the most part. deliver what you say you are going to produceīelow I've referenced the government and government sponsored websites in relation to the various legislation and regulation.use reasonable care and skill to deliver the goods or service.provide all information required in relevant law and regulations.check when you have to offer refunds and accept returns.make sure that what you sell is 'as described', fit for purpose and of a satisfactory quality, be provided within reasonable time at a reasonable cost.The description of goods and services (false descriptions can lead to a prison term).The supply of services - statutory rights and remedies.Digital content - statutory rights, remedies and compensation.The sale & supply of goods - statutory rights and remedies.It's worth making sure that you understand what you can and cannot do - and how the law and regulations protect consumers from any unfair trading ( whether or not you understand that is what you are doing!)ĪRTISTS / ART TUTORS MUST understand obligations under BEWARE: Breaking the law or failing to observe the regulations can mean prosecution, fines and/or imprisonment. Trading and Consumer Protection law and regulations are applicable to ALL artists selling a good (e.g. BUSINESS IN CRISIS: Wrongful or Fraudulent Trading - and Insolvency - what happens when business gets difficult for the artist or a business artists deal with.What happens when an artist gets investigated by Trading Standards!.When you sell online to consumers living in the UK, then UK law applies to you - wherever you are located.When you begin to work on commission you must understand the regulatory framework for trading.at an Art Fair) you MUST make be in complete compliance with all relevant legislation and standards for trading. When you start to retail face to face (eg.What do you as an artist NEED TO KNOW about trading how you describe and price your goods (e.g.This page reviews what trading legislation, regulations and consumer protection standards apply to all artists trading with UK consumers in terms of: